Free Shipping Canada Wide* on Orders Over $149
Eligible items ship free on orders over $149 (before tax).
Free Shipping Policy Restrictions
Items that ship at carrier rates. An item doesn’t ship free if it, or its shipping box, weighs over 50 lb, is longer than 48 in. or has two sides over 30 in., or is bigger than 4 cubic feet (about a 24 × 24 × 12 in. box). Carriers charge these by size, not just weight. These items say “Shipping charge applies” on the product page, and you’ll see the exact cost at checkout before you pay. Orders to the Northwest Territories, Yukon and Nunavut, and to a few remote postal areas (codes starting A0K, A0P, A2V, G0G, J0M, R0B or V0T), are not eligible for free shipping and are charged carrier rates at checkout. *Our free shipping policy is subject to change without notice.
How long will it take to get my order?
Typical delivery times after your order ships: 1–2 business days in Ontario; 3–5 in Quebec, the Atlantic provinces (NS, NB, PE) and the Prairies; 5–8 in BC and Newfoundland & Labrador. Expedited shipping is available at extra cost on request.
Most in-stock orders placed by 12:00 PM ET (Monday–Friday) ship the same day. Orders placed after 12:00 PM ET, on weekends or on holidays ship the next business day.
Large, overweight and LTL freight orders may need 1 or more extra business days to prepare.
What shipping carriers do you use?
Most orders are shipped courier via Purolator, UPS, or Canada Post. We will use other carriers at our own descretion depending on Product size and weight.
Do you ship overseas?
We are not currently shipping to the USA. We are currently mainly shipping within Canada, and we are slowly adding Other Countries. Please Contact us if you are unable to Checkout. See more out International Orders HERE
I only received part of my order, where is the rest?
Your order may ship in more than one package depending on the quantity or size of the products purchased. Also, items in your order may ship from either of our 2 locations and arrive in separate deliveries.
Sometimes we place smaller items from your order inside of one box to save on shipping so always open all boxes to confirm what you have recieved.
Can I return my product?
Returns and exchanges follow the manufacturer's satisfaction guarantee for each brand. Please contact us before sending anything back, and we will tell you where to send it.
If a product is defective on arrival and you notice it and contact us within 3 days of delivery, Wise Line Tools will handle it and pay the shipping.
You pay the shipping cost of returning an item, or you can bring it to either of our stores.
See our Returns Policy and Warranty Information for details.
