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Shipping FAQ

Most in Stock orders ship same day if placed by 1:00 PM eastern time (Monday-Friday)* **

Orders shipping to non remote locations within Ontario and Quebec should arrive witin 2-3 Business days.

Orders Shipping to the Maritimes or Western Canada to non remote areas usually arrive within 3-5 business days

*Large Over Weight and LTL Freight shipments may require 1 or more business days to prepare for shipping and can take 5-7 business days or more to arrive.

*Orders received Friday after 1:00 PM eastern time, on weekends, or on holidays, will be shipped out the next business day.

Most orders are shipped courier via UPS, Canpar or Canada Post. We will use other carriers at our own descretion depending on Product size and weight.

We are currently only shipping within Canada and the USA.

Your order may ship in more than one package depending on the quantity or size of the products purchased. Also, items in your order may ship from either of our 2 locations and arrive in separate deliveries.

Sometimes we place smaller items from your order inside of one box to save on shipping so always open all boxes to confirm what you have recieved.

Product

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can initiate a return using our return portal here: Returns Portal

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wiselinetools.ca.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wiselinetools.ca and send your item to: Wise Line Tools Inc., 20 Clearview Dr, Tillsonburg ON N4G 4G8, Canada.

Shipping


To return your product, you should mail your product to: Wise Line Tools Inc., 20 Clearview Dr, Tillsonburg ON N4G 4G8, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Orders

Unfortunately, sometimes packages arrive damaged and not in the condition they were in when they left our warehouse.

If the parcel is clearly damaged when it arrives, it can be refused and will be sent back us for a refund.

Please email us at info@wiselinetools.ca within 24 hours of receiving a package, if your order shows up damaged and keep all packaging.

If your order has been damaged and is only visible after opening the package , please contact us immediatley. We will require pictures and other details to ensure proper resolution.

Other

You can contact us HERE ! We will be happy to assist you.

At the time of checkout, we initiate a pre-authorization process to secure the payment using your credit card. This pre-authorization acts as a temporary hold on the funds until your order is processed and ready for shipment.

In the event that you decide to cancel your order before it is shipped, we promptly void the pre-authorization. As a result, the funds will be released and refunded back to your credit card. However, please note that the availability of these funds may vary depending on the policies of your card issuer. It might take a few days before the refunded amount becomes accessible to you. To obtain specific information about the status of a canceled pre-authorization, we recommend reaching out to your card issuer directly.