FREQUENTLY ASKED QUESTIONS (FAQ)
How do I qualify for free shipping?
Qualifying Canadian orders over $149 before tax are eligible for free shipping when they weigh no more than 50 lb and do not contain oversized items.
Free shipping is not available for oversized items, orders over 50 lb, or orders shipped to the Northwest Territories, Yukon or Nunavut. Other destinations outside our standard coverage may require additional shipping charges. See our Shipping & Delivery information for full details.
Can I get my order faster than ground shipping?
Available expedited shipping options and rates are shown at checkout. Options depend on the items in your order and your delivery address.
When will my order ship?
Most in-stock orders placed by 1:00 p.m. Eastern Time (ET), Monday through Friday, ship the same day. Orders placed after 1:00 p.m., on weekends, or on holidays ship the next business day. Large, overweight, or freight shipments may require additional preparation time.
Items marked as out of stock are not currently available in our inventory. If an item is not already on order, our purchasing team will order it from the manufacturer; dispatch depends on manufacturer availability.
How long does delivery take?
Most orders arrive in 2–5 business days after dispatch. Orders within Ontario often arrive the next business day.
Do you ship outside Canada?
We are not currently shipping to the USA. See our international shipping information for the countries and details we do ship to.
How do I check my order status?
Sign in to your account using the email address associated with your order to view your order history and status.
Will I have the ability to track my order once it is shipped?
Yes. Within one business day of your order being shipped, we will email a shipment confirmation to the email address you supplied us when you placed your order. This confirmation will include your tracking number along with a link to the carrier’s website for you to track your order from shipment to delivery. You can also use our order status page to track your order.
How do I start a return?
Read our Returns & Refunds policy first. To request a return, sign in to your account with the email address used for your order, open the relevant order, and request a return where available. If you need help, contact us. Please wait for instructions before shipping anything back.
