FREQUENTLY ASKED QUESTIONS (FAQ)

How do I qualify for free shipping?

Wise Line Tools offers FREE small package Ground shipping on most orders of $139 or more within Canada. Some odd shaped or oversized items will include a special handling charge. The charge will appear on the product page of applicable products. Offer subject to change without notice.

Can I get my order faster than ground shipping?

Yes. We offer a number of different expedited shipping options for items/orders that are less than 50 pounds.


When will my order ship?


Items listed as “In-Stock” on our website will ship same day if the order is placed by 10am Eastern Standard Time, Monday through Friday. Orders placed after 10am ET will ship the next business day. Weekend orders for “In-Stock” products will ship on Monday. Items marked as “Out of Stock” means we do not currently have the product in stock. If it isn’t already on order with the manufacturer, our purchasing agents will get it on order with the manufacturer within a few days.

Do you ship outside Canada?


Sorry, at this time we are not shipping outside of Canada. 


How do I check my order status?


Visit the order status page. Once there, you will be prompted to enter your order information to locate your order.

Will I have the ability to track my order once it is shipped?


Yes. Within one business day of your order being shipped, we will email a shipment confirmation to the email address you supplied us when you placed your order. This confirmation will include your tracking number along with a link to the carrier’s website for you to track your order from shipment to delivery. You can also use our order status page to track your order.

 

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