Service Centre
We service and repair tools we sell, including tools you bought somewhere else.
Repair and Warranty Support
At Wise Line Tools we know that you depend on your tools and expect them to perform. That is why we will service and repair any make or model of tool that we sell, even if you didn't buy it from us.
How to Start a Claim or Repair
- Have your proof of purchase (your Wise Line Tools order number or invoice) and the product details (brand, model, and a description of the problem) ready.
- Contact us with the form on our Contact page, or call 519-688-1714. We usually respond to the contact form within 1–3 business days.
- We will tell you the next step for your brand. For some brands we forward the claim to the manufacturer directly. Every product we sell is authentic and carries its manufacturer's warranty (terms apply).
Shipping on Warranty Claims
For warranty claims outside the manufacturer's satisfaction guarantee period, the customer pays shipping. Manufacturer warranty terms, coverage periods, and exclusions are set by each manufacturer and can change. See Warranty Information for brand pages and full details.
Store Hours
Both Ontario showrooms use the same hours:
Mon–Fri 8 AM–5 PM ET
Sat 9 AM–12 PM ET
Sun closed
Call 519-688-1714 (Tillsonburg) or 519-914-2787 (Aylmer), or email info@wiselinetools.ca.
