Returns Policy

Returns at a glance

• Return most items within 30 days of delivery or in-store pickup for a refund. Holiday purchases get the same 30 days.
• Opened items are fine if they're unused and complete. No restocking fee.
• Contact us before sending anything back. Return by mail, or at our Tillsonburg or Aylmer store.
• You pay return shipping: for change-of-mind returns, we'll send you a return label and deduct its cost from your refund. The label is free if the return is our fault (the item was damaged in shipping, defective, or not what you ordered).
• After 30 days, the manufacturer's warranty covers defects, and we handle the claim for you. Some brands also offer their own satisfaction guarantee (for example, DEWALT's 90-day money-back guarantee on eligible products); the manufacturer's terms decide what qualifies.

Full terms are in our Refund Policy.

Before you send anything back

Please contact us before sending any product back. We will tell you where to send it. For some brands, the manufacturer asks that warranty repairs go to its authorized service centre, and we will tell you if that applies to your product. Do not ship a product to us or to a manufacturer until you have heard from us. Items sent back to us without first requesting a return will not be accepted. Contact us at info@wiselinetools.ca, by phone at 519-688-1714, or through our Contact page.

You can also find our self serve Returns Portal by logging into your account or going here: https://account.wiselinetools.ca

Condition of returned items

To be eligible for a return, please include your proof of purchase (your Wise Line Tools order number or invoice) and return the item complete with all accessories, manuals and documentation, in its original packaging (opened packaging is fine). Items that are used, damaged or missing parts for reasons not due to our error may be refused or receive only a partial refund.

Items not eligible for a refund

Cutting tools, abrasives, precision products, lasers, machinery or replacement parts are not eligible for a refund.

Certain other types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, return shipping isn't free for change-of-mind returns, such as items purchased in error or the buyer's mistake, or for gift cards.

Items that are not eligible for a refund may still be covered by the manufacturer's warranty; see Warranty Information.

Defective on arrival

Please inspect your order when it arrives. If an item arrived damaged, is defective, or isn't what you ordered, contact us with your order number and photos. We'll cover return shipping and send a replacement or refund. For shipping damage, please let us know within 7 days of delivery so we can file a claim with the carrier. Defects and wrong items can be reported any time within our 30-day return window. After 30 days, defects are covered by the manufacturer's warranty.

Warranty claims

Wise Line Tools is an authorized dealer for each brand we carry and takes care of warranty claims for all of them. For some brands we forward the claim to the manufacturer directly. Contact us first and we will tell you the next step for your brand. For warranty claims outside the manufacturer's satisfaction guarantee period, the customer pays shipping.

Return shipping

You pay the shipping cost of returning an item, including returns under a manufacturer's satisfaction guarantee. Shipping costs are non-refundable, except as described under Defective on arrival.

For change-of-mind returns, we'll send you a return label and deduct its cost from your refund. If the return is our fault (the item was damaged in shipping, defective, or not what you ordered), the label is free.

Or you can bring the item to either of our stores in person: Wise Line Tools, 20 Clearview Drive, Tillsonburg, ON N4G 4G8; or Wise Line Tools, 410 John St. N, Aylmer, ON N5H 2B8. Store hours are listed on our About Us page.

If we have told you to mail your return, send it to: Wise Line Tools, 20 Clearview Drive, Tillsonburg, ON N4G 4G8.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Full terms are in our Refund Policy. This policy does not affect your rights under applicable consumer protection laws.