Returns Policy

Returns and exchanges

Wise Line Tools is an authorized dealer for each brand we carry. Returns and exchanges follow the manufacturer's satisfaction guarantee for each brand, where the manufacturer offers one. These periods differ by manufacturer. For example, DeWalt offers a 90-day money-back guarantee on eligible products. See our Warranty Information page for each brand's official warranty page. Wise Line Tools does not offer return or warranty coverage separate from the manufacturer's.

Before you send anything back

Please contact us before sending any product back. We will tell you where to send it. For some brands, the manufacturer asks that warranty repairs go to its authorized service centre, and we will tell you if that applies to your product. Do not ship a product to us or to a manufacturer until you have heard from us. Items sent back to us without first requesting a return will not be accepted. Contact us at info@wiselinetools.ca, by phone at 519-688-1714, or through our Contact page.

You can also find our self serve Returns Portal by logging into your account or going here: https://account.wiselinetools.ca

Condition of returned items

To be eligible for a return, please include your proof of purchase (your Wise Line Tools order number or invoice) and return the item complete with all accessories, manuals and documentation, in its original packaging. Items that are not in their original condition, or are damaged or missing parts for reasons not due to our error, may be refused or receive only a partial refund. Where a manufacturer's satisfaction guarantee covers opened or used items, we follow the manufacturer's terms for that product.

Items not eligible for a refund

Cutting tools, abrasives, precision products, lasers, machinery or replacement parts are not eligible for a refund.

Certain other types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot provide free returns on items that were purchased in error or are the buyer's mistake or gift cards.

Items that are not eligible for a refund may still be covered by the manufacturer's warranty; see Warranty Information.

Defective on arrival

If a product is defective on arrival and you notice it and contact us within 3 days of delivery, Wise Line Tools will handle it and pay the shipping.

Warranty claims

Wise Line Tools is an authorized dealer for each brand we carry and takes care of warranty claims for all of them. For some brands we forward the claim to the manufacturer directly. Contact us first and we will tell you the next step for your brand. For warranty claims outside the manufacturer's satisfaction guarantee period, the customer pays shipping.

Return shipping

You pay the shipping cost of returning an item, including returns under a manufacturer's satisfaction guarantee. Shipping costs are non-refundable, except as described under Defective on arrival.

Or you can bring the item to either of our stores in person: Wise Line Tools, 20 Clearview Drive, Tillsonburg, ON N4G 4G8; or Wise Line Tools, 410 John St. N, Aylmer, ON N5H 2B8. Store hours are listed on our About Us page.

If we have told you to mail your return, send it to: Wise Line Tools, 20 Clearview Drive, Tillsonburg, ON N4G 4G8.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Full terms are in our Refund Policy. This policy does not affect your rights under applicable consumer protection laws.