Refund policy

30-day returns

You can return most items within 30 days of delivery or in-store pickup for a refund to your original payment method. Opened items are fine, as long as they're unused and complete. There's no restocking fee. Holiday purchases get the same 30-day window. Some items can't be returned (see Exceptions below). After 30 days, defects are covered by the manufacturer's warranty; see our Warranty Information page for each brand's warranty.

Before you send anything back

Please contact us before sending any product back. We will tell you where to send it. For some brands, the manufacturer asks that warranty repairs go to its authorized service centre, and we will tell you if that applies to your product. Do not ship a product to us or to a manufacturer until you have heard from us. Items sent back to us without first requesting a return will not be accepted. Contact us at info@wiselinetools.ca, by phone at 519-688-1714, or through our Contact page.

You can also find our self serve Returns Portal by logging into your account or going here: https://account.wiselinetools.ca

Condition of returned items

To be eligible for a return, please include your proof of purchase (your Wise Line Tools order number or invoice) and return the item complete with all accessories, manuals and documentation, in its original packaging (opened packaging is fine). Items that are used, damaged or missing parts for reasons not due to our error may be refused or receive only a partial refund.

Exceptions / non-returnable items

Cutting tools, abrasives, precision products, lasers, machinery or replacement parts are not eligible for a refund.

Certain other types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, return shipping isn't free for change-of-mind returns, such as items purchased in error or the buyer's mistake, or for gift cards.

Items that are not eligible for a refund may still be covered by the manufacturer's warranty; see Warranty Information.

Damages and issues

Please inspect your order when it arrives. If an item arrived damaged, is defective, or isn't what you ordered, contact us with your order number and photos. We'll cover return shipping and send a replacement or refund. For shipping damage, please let us know within 7 days of delivery so we can file a claim with the carrier. Defects and wrong items can be reported any time within our 30-day return window. After 30 days, defects are covered by the manufacturer's warranty.

Warranty claims

Wise Line Tools is an authorized dealer for each brand we carry and takes care of warranty claims for all of them. For some brands we forward the claim to the manufacturer directly. Contact us first and we will tell you the next step for your brand. For warranty claims outside the manufacturer's satisfaction guarantee period, the customer pays shipping.

Return shipping

Original shipping costs aren't refunded. For change-of-mind returns, we'll send you a return label and deduct its cost from your refund. If the return is our fault (the item was damaged in shipping, defective, or not what you ordered), the label is free.

Or you can bring the item to either of our stores in person: Wise Line Tools, 20 Clearview Drive, Tillsonburg, ON N4G 4G8; or Wise Line Tools, 410 John St. N, Aylmer, ON N5H 2B8. Store hours are listed on our About Us page.

If we have told you to mail your return, send it to: Wise Line Tools, 20 Clearview Drive, Tillsonburg, ON N4G 4G8.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@wiselinetools.ca.

European Union customers: 14-day right of withdrawal

If your order is delivered to a country in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To withdraw, tell us clearly by email at info@wiselinetools.ca or through our Contact page before the 14 days end. Send the goods back to us within 14 days of telling us you are withdrawing. We will refund the price you paid, including standard delivery costs, within 14 days of being informed of your decision; we may wait until we have received the goods or you have shown proof that you sent them back. You pay the direct cost of returning the goods. You are only responsible for any loss in value of the goods caused by handling them beyond what is needed to check their nature, characteristics and functioning. This right does not apply where an exception under EU law applies, such as goods made to your specifications.

This policy does not affect your rights under applicable consumer protection laws.