FREQUENTLY ASKED QUESTIONS (FAQ)

How do I qualify for free shipping?

For our valued customers in Canada, orders totaling $149.00 or more (before taxes) qualify for free shipping*. That's right, no additional charges for shipping on those orders! However, for all other orders, we calculate shipping costs based on quotes provided by our trusted courier services. Rest assured, our team will reach out to you if your order requires any extra shipping charges.

Now, it's important to note that certain situations may lead to additional shipping fees. If your order includes oversized or overweight items (exceeding 40lbs), or if it needs to be shipped to a destination outside of our standard coverage, there may be extra charges. Items weighing below 150 lbs will be conveniently shipped using a reliable courier service. However, for orders exceeding 150 lbs or containing oversized items, we have a specialized freight service in place, which means additional shipping charges will apply. We always prioritize your satisfaction and, with your consent, may adjust the shipping charges accordingly.

Remember, Free Shipping* applies to qualifying orders within Canada, ensuring a hassle-free delivery experience!

*Terms and conditions apply. Free shipping offer is valid for orders shipped within Canada only.

Can I get my order faster than ground shipping?

Yes. We offer a number of different expedited shipping options for items/orders that are less than 40 pounds.

When will my order ship?

Items listed as “In-Stock” on our website will ship same day if the order is placed by 12pm Eastern Standard Time, Monday through Friday. Orders placed after 12pm ET will ship the next business day. Weekend orders for “In-Stock” products will ship on Monday. Items marked as “Out of Stock” means we do not currently have the product in stock. If it isn’t already on order with the manufacturer, our purchasing agents will get it on order with the manufacturer within a few days.

Do you ship outside Canada?

Yes, currently we are also offering shipping the the Continental United States.

How do I check my order status?

Visit the order status page. Once there, you will be prompted to enter your order information to locate your order.

Will I have the ability to track my order once it is shipped?

Yes. Within one business day of your order being shipped, we will email a shipment confirmation to the email address you supplied us when you placed your order. This confirmation will include your tracking number along with a link to the carrier’s website for you to track your order from shipment to delivery. You can also use our order status page to track your order.